Press Information Bureau, Govt. of
Cyber Frauds in Banks
The details furnished by Reserve Bank of India (RBI) in respect of Scheduled
Commercial Banks pertaining to frauds relating to ATMs/Debit Cards/ Internet
Banking and Credit Cards is as under :
(Rs. In lakhs)
Total cases reported
*Bank wise details of Cyber Frauds for the
last 3 years is at Annex – 1.
RBI has informed that it does not have data on Cyber Frauds in Public Sector
Bank that have turned into non– performing assets.
The measures initiated by RBI to strengthen security arrangements are as
- RBI acts as per the Master Circular
RBI.DBS.FrMC.BC.No.1/23.04.001/2012-13 dated July 02, 2012 on “Frauds –
Classification and reporting” containing all the details/aspects relating to
frauds. The same is also available on the website of RBI i.e. www.rbi.org.in.
On receipt of fraud reports from banks, various aspects related to the
frauds are examined and concerned banks are advised to report the case to
CBI/ Police/ SFIO, examine staff accountability, complete proceedings
against the erring staff expeditiously, take steps to recover the amount
involved in the fraud, claim insurance wherever applicable and streamline
the system as also procedures so that frauds do not recur.
- RBI has issued two circulars viz; (i) ‘Security arrangements for ATMs of
bank’ dated February 22, 2006 and (ii) ‘Skimming of ATM/Credit Cards’ dated
June 26,2006 advising banks to take various preventive measures to combat
frauds relating to skimming or duplicating of credit cards. The preventive
measures include educating customers through cautionary messages posted in
the web-site of card issuing banks, informing customers not to reveal PIN in
response to requests received through e-mails, to periodically verify the
transaction history, immediate reporting to the bank, if any unauthorized
transaction is observed, and inform the bank if the card is lost or stolen.
- On the basis of suggestions of a Working Group set up by RBI in 2010,
RBI has issued guidelines which are fundamentally expected to enhance
safety, security, efficiency in banking processes leading to benefits for
banks and their customers. The implementation progress are required to be
reviewed and report submitted to the Board on quarterly basis.
- RBI vide its Master Circular dated 1.7.2011, on ”Credit Card Operation
of Banks” advised banks to set up internal control systems to combat frauds
and to take pro-active fraud control and enforcement measures and to ensure
that credit card operations were run on sound, prudent and profitable lines
as also fulfill ‘Know Your Customer’ requirement, assess credit risk of
customers, specify terms and conditions in clear and simple language, ensure
prompt dispatch of bills, maintain customer confidentiality etc.
- All Commercial Banks have also been cautioned by RBI vide letter dated.
16.02.2006 on phishing attacks which contained details of the modus-operandi
on such attacks and minimum set of preventive/detective measures to tackle
- Besides above, public is advised through press releases/notifications
regarding not to reveal account details, do not fall prey to fictitious
offers of fund transfer, remittance towards participation in lottery, money
circulation schemes, and other fictitious offers of cheap funds etc.
This was stated by the Minister of State for Finance, Shri Namo Narian Meena
in a written reply to a question in the Lok Sabha today.
Courtesy: Press Information Bureau, Govt. of India