(Paper) SBI Clerk 2nd SITTING EXAM Paper - 2011 "Held On 16-01-2011"

::MARKETING APTITUDE / COMPUTER KNOWLEDGE::

1. Which of the following groups consist of only input devices ?

(1) Mouse, Keyboard, Monitor
(2) Mouse, Keyboard. Printer
(3) Mouse, Keyboard, Plotter
(4) Mouse, Keyboard, Scanner
(5) None of these

2. A menu contains a list of

(1) commands
(2) data
(3) objects
(4) reports
(5) None of these

3. What is output ?

(1) What the processor takes from the user
(2) What the user gives to the processor
(3) What the processor gets from the user
(4) What the processor gives to the user
(5) None of these

4. An error is also known as

(1) bug
(2) debug
(3) cursor
(4) icon
(5) None of these

5. Computer………….. is whatever is typed, submitted, or transmitted to a computer system.

(1) input
(2) output
(3) data
(4) circuitry
(5) None of these

6. Which process checks to ensure the components of the computer dre operating and connected properly?

(1) Booting
(2) Processing
(3) Saving
(4) Editing
(5) None of these

7. Unsolicited commercial email is commonly known as

(1) spam
(2) junk
(3) hoaxes
(4) hypertext
(5) None of these

8. ……………is processed by the computer into information.

(1) numbers
(2) processor
(3) input
(4) data
(5) None of these

9. A web site address is a unique name that identifies a specific on the web.

(1) web browser
(2) web site
(3) PDA
(4) link
(5) None of these

10. A device that connects to a network without the use of cables is said to be

(1) distributed
(2) centralised
(3) open source
(4) wireless
(5) None of these

11. Editing a document consists of reading through the document you’ve created, then

(1) correcting your errors
(2) printing it
(3) saving it
(4) deleting it
(5) None of these

12. The Internet allows you to

(1) send electronic mail
(2) view web pages
(3) connect to servers all around the world
(4) All of these
(5) None of these

13. Most mail programs automatically complete the following two parts in an e-mall

(1) From : and Body :
(2) From : and Date:
(3) From : and To :
(4) From: and Subject:
(5) None of these

14. Where is the disk put in a computer ?

(1) in the modem
(2) in the hard drive
(3) into the CPU
(4) in the disk drive
(5) None of these

15. The name a user assigns to a document is called a(n)

(1) filename
(2) program
(3) record
(4) data
(5) None of these

16. An e-mail address typically consists of a user ID followed by the sign and the name of the e-mail server that manages the user’s electronic post office box.

(1) @
(2) #
(3) &
(4) *
(5) None of these

17. A personal computer is designed to meet the computing needs of a(n)

(1) individual
(2) department
(3) company
(4) city
(5) None of these

18. Ctrl, shift and alt are called keys.

(1) adjustment
(2) function
(3) modifier
(4) alphanumeric
(5) None of these

19. File ………….. shrinks the size of a file so it requires less storage space.

(1) scanning
(2) synthesizing
(3) defragmenting
(4) compression
(5) None of these

20. In addition to the basic typing keys, desktop and notebook computer keyboards include a(n)………… keypad to efficiently move the screen-based insertion point.

(1) editing
(2) number
(3) locked
(4) docked
(5) None of these

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21. Safe Deposit Locker can be canvassed among

(1) All existing account holders
(2) Persons below poverty line
(3) Students
(4) Jewelers
(5) ATM cardholders

22. Tele marketing means

(1) Selling telephones
(2) Sending SMS messages
(3) Chatting on the phone
(4) Marketing through phone rails
(5) Marketing in person

23. The USP of a Credit Card is

(1) Cashless operations
(2) Only for HNIs
(3) Only for men
(4) Only for employed persons
(5) Transactions through cheque book

24. EMI can be a marketing tool if

(1) EMI is increasing
(2) It is Very high
(3) It is very low
(4) EMI has no impact on marketing
(5) EMI is a flat rate

25. The USP of a Current Account is

(1) High Profitability
(2) Liquidity
(3) Low Rate of Interest
(4) Costly transactions
(5) Friendly features

26. Bancassurance means

(1) Assurance of banks for quality service
(2) Assurance for sanction of loans
(3) Selling of insurance products by banks
(4) Selling credit cards
(5) Selling debit cards

27. Good competition helps in

(1) Improved sales
(2) Improved customer service
(3) Improved brand image
(4) All of these
(5) None of these

28. Banks sell insurance for

(1) Increasing deposits
(2) Increasing loans
(3) Increasing clients
(4) Earning more profits
(5) Taking over Insurance companies

29. Debit Card can be issued to

(1) Only Income Tax assessees
(2) Only Professionals
(3) Only women
(4) All farmers
(5) All Savings Account holders

30. Mutual Funds investments can be effectively canvassed among

(1) Only salaried persons
(2) Students availing Education loans
(3) HNI customers
(4) Sunrise industries
(5) Poor farmers

31. Product Design is a function of

(1) Front office staff
(2) Back office staff
(3) Management
(4) Marketing and Research team
(5) Loan section

32. The target group for Personal Loans is

(1) All Private Limited Companies
(2) All Businessmen
(3) All Salaried persons
(4) Minor children
(5) Newborn infants

33. Advertisement is a type of

(1) Direct marketing
(2) Service marketing
(3) Indirect marketing
(4) Internet banking
(5) Internal marketing

34. The sales process begins with

(1) Customer identification
(2) Lead generation
(3) Sales presentation
(4) Sales closure
(5) Sales meet

35. Financial Planning is required when

(1) One has no income
(2) One is flushed with funds
(3) One has no expenses to incur
(4) One is illiterate
(5) Income level is insufficient to meet the expenses

36. Value added services’ implies

(1) Additional knowledge of mar keting staff
(2) Service beyond normal hours
(3) Service with extra facilities
(4) Marketing agencies
(5) Overtime work

37. Optimum results in marketing is possible through

(1) Increased production
(2) More number of products
(3) More sales persons
(4) Motivated staff
(5) More ATMs

38. Mutual Fund business from existing customers can be canvassed by

(1) Coercion
(2) Cross-selling
(3) Internal marketing
(4) Outdoor marketing
(5) Road-shows

39. Marketing in banks has been necessitated due to

(1) Globalisation
(2) Excess staff
(3) Nationalisation of bank
(4) Complacency among the staff
(5) Poor customer service

40. Market Research is necessary for

(1) Making proper marketing decisions
(2) Choosing the right products
(3) Selecting the right sales persons
(4) All of these
(5) None of these

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