(Notification) Certificate Program in Telebanking (CTB) at IFBI

ABOUT THE PROGRAM:

With the advances in technology, banks continue to offer services outside the banking premises through telephone, internet, ATMs, KIOSKs etc. Technology-enabled services, not only provide easy access to the customers but also helps banks to reduce their costs of handling/servicing transactions. Today, Telebanking channel is used by banks to generate new business, enhance customer relationship, be available at all times and reduce branch workload.

PROGRAM DETAILS:

Program duration will be 3 months.

Training schedule consists of

4-5 hours of classroom sessions. Conducted at the IFBI centers.
3 hours of supervised self-study per day. Supervised self-study takes place after the classwork.

In addition to the formal classroom sessions, students may be required to participate in collaborative projects and assignments, e-learning and other reference work. To expedite the program, students may have to study on some local holidays.

PROGRAM CURRICULUM

Communication Training – including training on Etiquette and Grooming
Telephone Etiquette
Customer Service/Customer query handling
Selling skills & Techniques(Cross selling)
Overview of Indian Financial System & Banking
Regulatory Environment in Banking
Banking Products – Assets & Liabilities
Finacle Training
Handling Inbound and Outbound calls
Voice Training

ELIGIBILITY CRITERIA:

Age < 26 Years (Born on or after August 1, 1989)
Graduate with minimum 50% in graduation; Maximum 1 year of gap in education
Correspondence Graduates are not eligible for the program
Good Communication skills in English is required

Candidates with 0-2 years of call centre experience would be preferred.

PROGRAM FEES :

Fees are inclusive of all academic charges, examinations and the IFBI study materials. Payments are to be made to IFBI by cash, credit/debit card, cheque or demand draft, in favor of 'NIIT Institute of Finance Banking and Insurance Training Limited'.