(Paper) SBI Clerk Exam Paper - 2009

:: MARKETING APTITUDE/COMPUTER KNOWLEDGE ::

161. To move to the beginning of a line of text, press the key.

(1) pageup
(2) a
(3) home
(4) enter
(5) None of these

162. Computers use the number system to store data and perform calculations.

(1) binary
(2) octal
(3) decimal
(4) hexadecimal
(5) None of these

163. Physical components th?t make >.:: computer are known as ;

(1) Operating System
(2) Software
(3) Hardware
(4) Web Browsers
(5) None of these

164. Which key is used in combination with another key to perform a specific task ?

(1) function
(2) space bar
(3) arrow
(4) control
(5) None of these

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165. Ctrl, Shift and Alt are called keys.

(1) modifier
(2) function
(3) alphanumeric
(4) adjustment
(5) None of these

166. The pattern of printed lines on most products are called .

(1) prices
(2) OCR
(3) scanners
(4) barcodes
(5) None of these

167. What is the permanent memory built into your computer called ?

(1) RAM
(2) ROM
(3) CPU
(4) CD-ROM
(5) None of these

168. Various applications and documents are represented on the Windows desktop by .

(1) Symbols
(2) Labels
(3) Graphs
(4) Icons
(5) None of these

169. All the deleted files go to .

(1) Recycle Bin
(2) Task Bar
(3) Tool Bar
(4) My Computer
(5) None of these

170. In MlCR, C stands for .

(1) Code
(2) Colour
(3) Computer
(4) Character
(5) None of these

171. E-mail addresses separate the user name from the ISP using the symbol.

(1) &
(2) @
(3) %
(4) *
(5) None of these

172. The simultaneous processing of two or more programs by multiple processors is .

(1) multiprogramming
(2) multitasking
(3) time-sharing
(4) rrmlti proteasing
(5) None of these

173. What type of device is a computer printer ?

(I) Input
(2) Output
(3) Software
(4) Storage
(5) None of these

174. The contents of are lost when the computer turns off.

(1) storage
(2) input
(3)'output
(4) memory
(5) None of these

175. When you turn on the computer, the boot routine will perform this test .

(1) Ram test
(2) disk drive test
(3) memory test
(4) power-on-self-test
(5) None of these

176. When you save to this, your data will remain intact even when the computer is turned off

(1) RAM
(2) motherboard
(3) secondary storage device
(4) primary storage device
(5) None of these

177. For creating a document, you use command at File Menu.

(1) Open
(2) Close
(3) New
(4) Save
(5) None of these

178. "Making a Call" means .

(1) Calling on a prospective customer
(2) Explaining product details
(3) Negotiating a deal
(4) Arguing with a customer
(5) All of these

179. With a CD you can .

(1) Read
(2) Write
(3) Read and Write
(4) Either Read or Write
(5) None of these

180. " R e l a t i o n s h i p " is marketing means .

(1) Relation between salesperson
(2) Relation between buyer and seller
(3) Relation between company and consumer
(4) All of these
(5)t*<one of these

181. Marketing of services is known as- .

(1) Transaction marketing
(2) Door-to-door marketing
(3) Relationship marketing
(4) internal marketing
(5) All of these

182. "Referrals" means .

(1) Reference books
(2) Ix;ads provided by operation staff
(3) Sales persons
(4) Front-office staff
(5) Management

183. "Conversion" in sales language means .

(1) converting a buyer into a seller
(2) converting a seller into a buyer
(3) converting a prospect into a client
(4) All of these
(5) None of these

184. Bank marketing is same as .

(1) Transaction marketing
(2) Service marketing
(3) Indoor marketing
(4) All of these
(5) None of these

185. Leads can be provided by .

(1) Friends and relatives
(2) Websites
(3) Directories
(4) Colleagues
(5) All of these

186. One of the following is not a sales activity. Find the same.

(1) Identifying leads
(2) Malting a call
(3) Presentation
(4) Negotiation
(5) After-sales service

187. Selling is a function undertaken by •

(1) All the sales persons
(2) All the employees
(3) Entire organisation
(4) Outsourced agencies
(5) All of these

188. Find the correct statement—

(1) Selling is same as marketing
(2) Selling is more than marketing
(3) Selling is part of marketing
(4) All of these
(5) None of these

189. You can start Microsoft Word by using button.

(1) New
(2) Start
(3) Program
(4) Control Panel
(5) None of these

190. In Excel, Charts are created using which option ?

(1) Chart Wizard
(2) Pivot Table
(3) Pie Chart
(4) Bar Chart
(5) None of these

191. Marketing is a function undertaken by .

(1) AllDSA's
(2) All front-office staff
(3) Whole organisation
(4) All of these
(5) None of these

192. Non-product selling menas .

(1) selling variety of products
(2) selling only one product
(3) selling seasonal products
(4) selling services
(5) All of these

193. A vision statements is .

(1) not required for established companies
(2) not required due to competition
(3) not required as no one understands them
(4) a long term Inspiration
(5) None of these

194. Effective Bank Marketing requires .

(1) proper pricing
(2) customized products
(3) simple procedures
(4) market research
(5) All of these

195. Direct Marketing means .

(1) Face-to-face marketing
(2) Melas
(3) Seminars
(4) Indoor marketing
(5) Online marketing

196. Indirect Marketing means .

(1) Marketing by non-sales persons
(2) Market Survey
(3) Market Research
(4) Advertisements
(5) All of these

197. Marketing is - Find the wrong option .

(1) an ancient concept
(2) a modern need
(3) a continuous affair
(4) a team effort
(5) a direct need for survival

198. Customer's Relationship with the Bank is influenced by .

(1) Customers' attitudes
(2) Attitudes of Bank staff
(3) Interest rates of the Bank
(4) Attitudes of sales persons
(5) All of these

199. Marketing is best suited in _.

(1) Buyer's market
(2) Sellers' market
(3) Internal marketing
(4) Direct marketing
(5) None of these

200. Delivery channels other than Bank counters are .

(1) ATM's
(2) Internet Banking
(3) Mobile Banking ' '
(4) Tele banking
(5) All of these

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