(Paper) SBI Clerk Exam Paper - 2011

:: MARKETING APTITUDE/COMPUTER KNOWLEDGE ::

161. Which of the following groups consist of only input devices?

1) Mouse, Keyboard, Monitor
2) Mouse, Keyboard, Printer
3) Mouse, Keyboard, Plotter
4) Mouse, Keyboard, Scanner
5) None of these

162. A menu contains a list of

1) Commands
2) data
3) objects
4) reports
5) none of these

163. What is output?

1) What the processor takes from the user
2) What the user gives to the processor
3) What the processor gets from the user
4) What the processor gives to the user
5) None of these

164. An error is also known as

1) bug
2) debug
3) cursor
4) icon
5) None of these

165. Computer... is whatever is typed, submitted, or transmitted to a computer system

1) input
2) output
3) data
4) circuitry
5) None of these

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166. Which process checks to ensure the components of the computer are operating and connected properly?

1) Booting
2) Processing
3) Saving
4) Editing
5) None of these

167. Unsolicited commercial email is commonly known as

1) spam
2) junk
3) hoaxes
4) hypertext
5) None of these

168. ............ is processed by the computer into information.

1) numbers
2) processor
3) input
4) data
5) None of these

169. A website address is unique name that identifies a specific ........... on the web.

1) web browser
2) website
3) PDA
4) Link
5) None of these

170. A device that connects to a network without the use of cables is said to be?

1) distributed
2) cortralised
3) open source
4) wireless
5) None of these

171. Editing a document consists of reading through the document you've created. then?

1) correcting your errors
2) printing it
3) saving it
4) deleting it
5) None of these

172. The Internet allows you to?

1) send electronic mail
2) view web pages
3) connect to servers all around the world
4) all of these
5) None of these

173. Most mail programmes automatically complete the following two parts in an e-mail?

1) From : and Body:
2) From: and Date:
3) From: and To:
4) From and Subject:
5) None of these

174. Where is the disk put in a computer?

1) in the modem
2) in the hard drive
3) into the CPU
4) in the disk drive
5) None of these

175. The name a user assigns to a document is called a (n)?

1) file name
2) program
3) record
4) data
5) None of these

176. An e-mail address typically consists of a user ID followed by the ........... sign and the name of the e-mail server that manages the user's electronic post office box?

1) @
2) #
3) &
4) ★
5) None of these

177. A personal computer is designed to meet the computing needs of a (n)?

1) individual
2) department
3) company
4) city
5) None of these

178. Ctrl, shift and alt are called keys ...........?

1) adjustment
2) function
3) modifier
4) alphanumeric
5) None of these

179. File ........... shrinks the size of a file so it requires less storage space?

1) scanning
2) synthesizing
3) defragmenting
4) compression
5) None of these

180. In addition to the basic typing keys, desktop and note book computer keyboards include a(n) ........... keypad to efficiently move the screen based insertion point

1) editing
2) number
3) locked
4) docked
5) None of these

181. Safe Deposit Locker can be canvassed among

1) All existing account holders
2) Persons below poverty line
3) Students
4) Jewelers
5) ATM Cardholders

182. Tele marketing means?

1) Selling telephones
2) Sending SMS messages
3) Chatting on the phone
4) Marketing through phone calls
5) Marketing person

183. The USP of a Credit Card is?

1) Cashless operations
2) Only for HNIs
3) Only for men
4) Only for emploployed persons
5) Transaction through cheque book

184. EMI can be a marketing tool if?

1) EMI is increasing
2) it is very high
3) it is very low
4) EMI has no impact on marketing
5) EMI is a flat rate

185. The USP of a Current Account is?

1) High profitability
2) Liquidity
3) Low Rate of Interest
4) Costly transaction
5) Friendly features

186. Bancassurance means?

1) Assurance of banks for quality service
2) Assurance for sanction of loans
3) Selling of insurance products by banks
4) Selling credit cards
5) selling debit cards

187. Good competition helps in?

1) Improved Sales
2) Improved customer Service
3) Improved brand image
4) All of these
5) None of these

188. Banks sell insurance for?

1) Increasing deposits
2) increasing loans
3) increasing clients
4) Earning more profits
5) Taking over insurance companies

189. Debit Card can be issued to?

1) Only Income Tax assesses
2) Only Professionals
3) Only women
4) All farmers
5) All Savings Account holders

190. Mutual Funds investments can be effectively canvassed among?

1) Only salaried persons
2) Students availing Education Loans
3) HNI customers
4) Sunrise industries
5) Poor farmers

191. Product Design is function of?

1) Front office staff
2) Back office staff
3) Management
4) Marketing and Research team
5) Loan section

192. The target group for Personal Loans is?

1) All Private Limited Companies
2) All Businessmen
3) All Salaried Persons
4) Minor Children
5) New born infants

193. Advertisement is a type of?

1) Direct marketing
2) Service marketing
3) Indirect marketing
4) Internet banking
5) Internal marketing

194. The sales process begins with?

1) Customer identification
2) Lead generation
3) Sales presentation
4) Sales closure
5) Sales meet

195. Financial Planning is required when?

1) One has no income
2) One is flushed with funds
3) One has no expenses to incur
4) One is illiterate
5) Income level is insufficient to meet the expenses

196. 'Value added services' implies?

1) Additional knowledge of marketing staff
2) Service beyond normal hours
3) Service with extra facilities
4) Marketing agencies
5) Overtime work

197. Optimum results in marketing is possible through?

1) Increased production
2) More number of products
3) More sales persons
4) Motivated staff
5) More ATMs

198. Mutual Fund business from existing customers can be canvassed by?

1) Coercion
2) Cross-selling
3) Internal marketing
4) Outdoor marketing
5) Road-shows

199. Marketing in banks has been necessitated due to ?

1) Globalisation
2) Excess Staff
3) Nationalisation of banks.
4) Complacency among the staff
5) Poor customer service

200. Market Research is necessary for?

1) making proper marketing decisions
2) Choosing the right products
3) Selecting the right sales persons
4) All of these
5) None of these

 

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