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(Paper) SBI Associate Clerk Exam Paper Held on 16-01-2011: 2nd Sitting - Marketing Aptitude/Computer Knowledge

(Download) SBI Associate Clerk Exam Paper Held on 16-01-2011: 2nd Sitting - Marketing Aptitude/Computer Knowledge

1. Which of the following groups consist of only input devices?
(A) Mouse, Keyboard, Monitor
(B) Mouse, Keyboard, Printer
(C) Mouse, Keyboard, Plotter
(D) Mouse, Keyboard, Scanner
(E) None of these

2. A menu contains a list of ________
(A) commands (B) data
(C) objects
(D) reports
(E) None of these

3. What is output?
(A) What the processor takes from the user
(B) What the used gives to the processor
(C) What the processor gets from the user
(D) What the processor gives to the user
(E) None of these

4. An errors is also known as _______
(A) bug
(B) debug
(C) cursor (D) icon
(E) None of these

5. Computer _______ is whatever is types, submitted, or transmitted to a computer system
(A) input
(B) output
(C) data
(D) circuitry
(E) None of these

6. Which process checks to ensure the components of the computer are operating and connected properly?
(A) Booting
(B) Processing
(C) Saving
(D) Editing
(E) None of these

7. Unsolicited commercial email is commonly known as ______
(A) spam
(B) junk
(C) hoaxes
(D) hypertext
(E) None of these

8. _______ is processed by the computer into information.
(A) numbers
(B) processor
(C) input
(D) data
(E) None of these

9. A Web site address is a unique name that identifies a specific ____ on the Web.
(A) Web browser
(B) Web site
(C) PDA
(D) link
(E) None of these

10. A device that connects to a network without the use of cables is said to be ______
(A) distributed
(B) centralized
(C) open source
(D) wireless
(E) None of these

11. Editing a document consists or reading through the document you’ve created, then ________
(A) correcting your errors
(B) printing it
(C) saving it
(D) deleting it
(E) None of these

12. The Internet allows you to _______
(A) sent electronic mail
(B) view Web pages
(C) connect to serves all around the world
(D) All of these
(E) None of these

13. Most mail programs automatically complete the following two parts in e-mail: ________
(A) From : and Body :
(B) From : and Date :
(C) From : and To :
(D) From : and Subject :
(E) None of these

14. Where is the disk put in a computer?
(A) in the modem
(B) in the hard drive
(C) into the CPU
(D) in the disk drive
(E) None of these

15. The name a user assigns to a document is called an (a) _______
(A) filename
(B) program
(C) record
(D) data
(E) None of these

16. An e-mail address typically consists of a user ID followed by the _____ sign and the name of the e-mail server that manages the user’s electronic post office box.
(A) @
(B) #
(C) &
(D) *
(E) None of these

17. A personal computer is designed to meet the computing needs on a(n) _______
(A) individual
(B) department
(C) company
(D) city
(E) None of these

18. ctrl, shift and alt are called _____ keys.
(A) adjustment
(B) function
(C) modifier
(D) alphanumeric
(E) None of these

19. File _________ shrinks the size of a file so it requires less storage space
(A) scanning
(B) synthesizing
(C) defragmenting
(D) compression
(E) None of these

20. In addition to the basic typing keys, desktop and notebook computer keyboards include a(n) ______keypad to efficiently move the screen-based insertion point
(A) editing
(B) number
(C) locked
(D) docked
(E) None of these

21. A Safe Deposit Locker can be canvassed among ______
(A) All existing account holders
(B) Persons below poverty line
(C) Students (D) Jewelers
(E) ATM cardholders

22. Tele marketing means _______
(A) Selling telephones
(B) Sending SMS messages
(C) Chatting on the phone
(D) Marketing through phone calls
(E) Marketing in person

23. The USP of a Credit Card is _________
(A) Cashless operations
(B) Only for HNIs
(C) Only for men
(D) Only for employed persons
(E) Transactions through cheque book

24. EMI can be a marketing tool if ___________
(A) EMI is increasing
(B) It is very high
(C) It is very low
(D) EMI has no impact on marketing
(E) EMI is a flat rate

25. The USP of a Current Account is __________
(A) High Profitability
(B) Liquidity
(C) Low Rate of Interest
(D) Costly transactions
(E) Friendly futures

26. Bancassurane means __________
(A) Assurance of banks of quality service
(B) Assurance for sanction of loans
(C) Selling of insurance products by banks
(D) Selling credit cards
(E) Selling debit cards

27. Good competition helps in __________
(A) Improved sales
(B) Improved customer service
(C) Improve brand image
(D) All of these
(E) None of these

28. Banks sell insurance for ____
(A) Increasing deposits
(B) Increasing loans
(C) Increasing clients
(D) Earning more profits
(E) Taking over Insurance companies

29. A Debit Card can be issued to __________
(A) Only Income Tax assesses
(B) Only Professionals
(C) Only women (D) All farmers
(E) All Savings Account holders

30. Mutual Funds investments can be effectively canvassed among _______
(A) Only salaried persons
(B) Students availing Education loans
(C) HNI customers
(D) Sunrise industries
(E) Poor farmers

31. Product Design is a function of _______
(A) Front office staff
(B) Bank office staff
(C) Management
(D) Marketing and Research team
(E) Loan section

32. The target group for Personal Loans is _________
(A) All Private Limited Companies
(B) All Businessmen
(C) All Salaried persons
(D) Minor children
(E) Newborn infants

33. Advertisement is a type of _________
(A) Direct marketing
(B) Service marketing
(C) Indirect marketing
(D) Internet banking
(E) Internal marketing

34. The sales process begins with __________
(A) Customer identification
(B) Lead generation
(C) Sales presentation
(D) Sales closure
(E) Sales meet

35. Financial Planning is required when _________
(A) One has no income
(B) One is flushed with funds
(C) One has no expenses to incur
(D) One is illiterate
(E) Income level is insufficient to meet the expenses

36. ‘Value added services’ implies _________
(A) Additional knowledge of marketing staff
(B) Service beyond normal hours
(C) Service with extra facilities
(D) Marketing agencies
(E) Overtime work

37. Optimum results in marketing is possible through _______
(A) Increased production
(B) More number of products
(C) More sales persons
(D) Motivated staff
(E) More ATMs

38. Mutual Fund business from existing customers can be canvassed by _______
(A) Coercion (B) Cross-selling
(C) Internal marketing
(D) Outdoor marketing
(E) Road-shows

39. Marketing in banks has been necessitated due to ______
(A) Globalisation (B) Excess staff
(C) Nationalisation of banks
(D) Complacency among the staff
(E) Poor customer service

40. Market Research is necessary for _________
(A) Marketing proper marketing decisions
(B) Choosing the right products
(C) Selecting the right sales persons
(D) All of these
(E) None of these