(Papers) IBPS PO Exam Paper - 2015 "Held on: 31-10-2015"
DIRECTIONS (Qs. 1-15): Read the following passage based on an
Interview to answer the given questions based on it. Certain words are printed
in bold to help you locate them while answering some of the questions.
A spate of farmer sucides linked to harassment by recovery agents employed by
Micro Finance Institutions (MFIs) in Andhra Pradesh spurred the state government
to bring in regulation to protect consumer interests. But, while the Bill has
brought into sharp focus the need for consumer protection, it tries to
micro-manage MFI operations and in the process it could scuttle some of the
crucial benefits that MFls bring to farmers, says the author of Microfinance
India, State of the Sector Report 2010. In an interview he points out that
prudent regulation can ensure the original goal of the MFIs–social uplift of the
poor. Do you feel the AP Bill to regulate MFIs is well thought out ? Does it
ensure fairness to the borrowers and the long-term health of the sector ? The AP
bill has brought into sharp focus the need for customer protection in four
critical areas First is pricing. Second is tender’s liability — whether the
Lender can give too much loan without assessing the customer’s ability to pay.
Third is the structure of loan repayment –
whether you can ask money on a weekly basis from people who don’t produce weekly
incomes. Fourth is the practices that attend to how you deal with defaults. But
the Act should have looked at the positive benefits that institutions could
bring in, and where they need to be regulated in the interests of the customers.
It should have brought only those features in. Say, you want the recovery
practices to be consistent with what the customer can really manage. If the
customer is aggrieved and complains that somebody is harassing him, then those
complaints should be investigated by the District Rural Development Authority.
Instead what the Bill says is that MFIs cannot go to the customer’s premises to
ask for recovery and that all transactions will be done in the Panchayat office.
With great difficulty, MFIs brought services to the door of people. It is such a
relief for the customers not to be spending time out going to banks or Panchayat
offices, which could be 10 km away in some cases. A facility which has brought
some relief to people is being shut. Moreover, you are practically telling the
MFI where it should do business and how it should do it. Social responsibilities
were in-built when the MFIs
were first conceived. If MFIs go for profit with loose regulations, how are they
different from moneylenders? Even among moneylenders there are very good people
who take care of the customer’s circumstance, and there are really bad ones. A
large number of the MFIs are good and there are some who are coercive because of
the kind of prices and processes they have adopted. But Moneylenders never got
this organised. They did not have such a large footprint. An MFI brought in
organisations, it mobilized the equity, it brought in commercial funding. It
invested in systems. It appointed a large number of people. But some of then
exacted a much higher price than they should have. They wanted to break even
very fast and greed did take over in some cases. Are the for-profit MFIs the
only ones harassing people for recoveries ? Some not-for-profit outfits have
also adopted the same kind of recovery methods. That may be because you have to
show that you are very efficient in your recovery methods and that your
portfoilo is of a very high quality if you want to get commercial funding from a
bank. In fact, among for-profits there are many who have sensible recovery
practices. Some have fortnightly recovery, some have monthly recovery. So we
have differing practices. We just describe a few dominant ones and assume every
for-profit MFI operates like that. How can you introduce regulations to ensure
social upliftment in a sector that is moving towards for -profit models ? I am
not really concerned whether someone wants to make a profit or not. The
bottom-line for me is customer protection. The first area is fair practices. Are
you telling your customers how the loan is structured ? Are you being
transparent about your performance ? There should also be a lender’s lilability
attached to what you do. Suppose you lend excessively to a customer without
assessing their ability to service the loan, you have to take the hit. Then
there’s the question of limiting returns. You can say that an MFI cannot have a
return on assets more than X,
a return on equity of more than Y. Then suppose there is a privately promoted
MFI, there should be a regulation to ensure the MFI cannot access equity markets
till a certain amount of time. MFIs went to markets perhaps because of the need
to grow too big too fast. The government thought they were making profit off the
poor, and that’s an indirect reasons why they decided to clamp down on MFIs. If
you say an MFI won’t go to capital market, then it will keep political
compulsions under rein.
1. Which of the following best explains ‘Structure of loan repayment’ in
the context of the first question asked to the author ?
(a) Higher interest rate
(b) Payment on weekly basis
(c) Giving loan without assessing ability to pay
(d) Method of dealing with defaults
(e) Total amount of loan
2. The author is of the view that _____
(a) the bill to regulate MFIs is not needed
(b) the bill neglects the interests of the customers
(c) the positive aspects of MFIs should also be considered.
(d) most of the MFIs are not good.
(e) MFIs must be told what and where they should do business
3. One of the distinct positive feature of MFIs is that _____.
(a) they brought services to the door of people
(b) they dealt with defaulters very firmly
(c) they provided adequate customer protection
(d) they are governed by the local people
(e) they have highly flexible repayment plan
4. What is the difference between MFIs and moneylenders ?
(a) There is no difference.
(b) A large number of money lenders are good whereas only a few MFIs are good
(c) Money lenders gave credit at lower rate of interest than that of MFIs
(d) MFIs adopted a structure and put a process in place, which was not the case
(e) Moneylender appointed large number of local people as against more outside
people in MFIs
5. Which of the following is positive outcome of the AP Bill to regulate
(a) The banks have started this service in remote areas
(b) It highlighted some areas of customer protection
(c) It highlighted the bad practices being followed by moneylenders
(d) MFIs is invested in systems and broguth in commercial funding.
(e) It will help convert MFIs into small banks
6. The author is recommending ____.
(a) Not-for profit MFIs
(b) For-profit MFIs
(c) Stoppage of commercial funding to MFIs
(d) Customer satisfaction irrespective of ‘Not-for profit’ or ‘for profit’ MFIs
(e) Public sector promoted MFIs
7. Why did MFIs go to the equity markers ?
(a) To repay the loan
(b) To lower interest rate
(c) There were political compulsions
(d) To become a public sector institution
(e) To grow very fast
8. Which of the following has not been indicated as one of the features of
air practices for customer protection ?
(a) Providing information about loan structuring.
(b) MFIs should also be held liable for some of their actions
(c) Not to raise money from capital market
(d) MFIs should also inform public about their own performance also
(e) To provide credit as per the rational assessment of their ability to service
9. Which of the following could possibly be most plausible reason for
banning recovery by going to customer’s premises ?
(a) To protect the family members
(b) To protect the customer from harassment and coercion
(c) To reduce the undue expenses of MFIs is resulting in lower interest rates.
(d) To account systematically the money recovered in the books of accounts
(e) To keep Panchayat office out of these transactions
DIRECTIONS (Qs. 10-13) : Choose the word which is most nearly the same
in meaning as the word/group of words printed in bold.
DIRECTIONS (Qs. 14-15) : Choose the word or group of words which is
most opposite in meaning of the word printed in bold.
14. under rein
(a) under wrap
(b) without target
(c) let loose
(d) no cloud
(e) under cloud
DIRECTIONS (Qs. 16-20) : Rearrange are following six sentences (A),
(B), (C), (D), (E) and (F) in the proper sequence to form a meaningful
paragraph; then answer the questions given below them.
(A) There are a number of item in the atomic energy programme which are being
(B) Given the overall energy situation in India, the use of nuclear power in
some measure is inescapable even while thermal and hydro power continue to be
(C) However, commercial aspects of exploiting nuclear capabilities, especially
for power-generation programmes, have been recently given high priority.
(D) Atomic energy programmes have been subject to severe restrictions for every
obvious reason as the Department of Atomic energy is becoming self-reliant in
areas in which only a few countrices have such capability.
(E) Even to meet these nuclear power requirements, India critically requires a
commercia level power-generation capability, with its commensurate safety and
(F) Thus, in Indian context energy security is also crucial, perhaps much more
than it is for the U.S.A.. because India imports a good part of its crude oil
for it with precious foreign exchange.
16. Which of the following will be the FIFTH sentence after rearrangement
17. Which of the following will be the THIRD sentence after rearrangement
18. Which of the following will be the SECOND sentence after rearrangement
19. Which of the following will be the FIRST sentence after rearrangement
20. Which of the following will be the FOURTH sentence after rearrangement
DIRECTIONS (Qs. 21-25) : In each question below, two sentences or
parts of sentences are given with two blank spaces ( ____ ) ( _____ ) between
them. From among the three parts / sentences denoted by (A), (B) and (C) given
below each, find out which two can fill up the blanks in proper sequence (i.e.
the order in which these are given in the answer options) to make the sentence/
group of sentences meaningfully complete.
21. Four years ago, I had a major surgery. (____) . (____) . I was too
(A) It left me disabled.
(B) My attempts to go back to work could not succeed.
(C) I had fully recovered except for some minor weakness.
(a) (B) and (A) only
(b) (C) and (A) only
(c) (B) and (C) only
(d) (A) and (B) only
(e) (A) and (C) only
22. Based on scientific research, scientists conclude that (___) (____),
they will live even more than a hundred years.
(A) keep themselves active all through
(B) exercise more, ensure proper vitamin intake,
(C) human species, if regulate their diet,
(a) Only (A) and (B)
(b) Only (A) and (C)
(c) Only (C) and (A)
(d) Only (C) and (B)
(e) Either C and (A) or (C) and (B)
23. The Central Government’s plans to (_____) (_____) despite the fact
that the opposition parties’ united front had mobilized support of general
public at the outskirts of Mumbai.
(A) defy the curfew imposed to prevent the proposed rally from protesting
against the hike in petrol prices
(B) curb the rally called for by the opposition succeeded due to ruling party’s
an nouncement to
(C) cancel all the trains entering Mumbai,
(a) (A) and (B) only
(b) (B) and (A) only
(c) (B) and (C) only
(d) (A) and (C) only
(e) Either (B) and (C) or (A) and (C)
24. The economic gloom was exacerbated yesterday by Greek Prime Minister’s
surprise announcement (_____)(____), and vote might put the torturously
conceived package in jeopardy.
(A) that was struck last week
(B) that he would recommend the Parliament to strike down the obnoxious deal
(C) that his country would hold a referendum on the European debt deal
(a) (C) and (A) only
(b) (B) and (A) only
(c) (A) and (C) only
(d) Either (C) and (A) or (B) and (A)
(e) None of these
25. The world’s most powerful nations were warned (____) (___) and trigger
mass social unrest.
(A) that could cost millions of jobs around the globe
(B) that international economy was on the brink of a deep new economic crisis
(C) that the only solution was pumping a huge amount of money In the economy
(a) (C) and (A) only
(b) (B) and (A) only
(c) (B) and (C) only
(d) (C) and (B) only
(e) None of these
DIRECTIONS (Qs. 26-30): Read each sentence given below and find out
whether there is an error in it. The error if any will be one of the sentence
which are marked as A, B, C and D. If there is no error, the answer will be (E)
i.e. No error. (Ignore the errors of punctuation, if any)
26. The low learnings levels is due to the fact (a)/ that the state
spends 87% of its budget (b)/ on salaries of its teachers (c)/ and not on
infrastructure development for students (e)/ No error (e).
27. Recent incidents of tigers straying have brought to focus (a)/ the
lack of proper regulatory mechanism and powers with the forest department (b)/
to take action against the resorts (c)/ mushroom in forest fringes (d)/ No error
28. The beauty of the palace comes alive (a)/ When over a lakh bulbs
(b)/ is switched on between 7pm and 7.45pm (c)/ on specific days (d)/ No error
29. In view of the rising complaints (a)/ of unscrupulous financial
institutes duping people with luring them (b)/ with handsome returns on their
investment, the police have appealed (c)/ to the citizens to stay away from such
companies (d)/ No error (e)
30. More and more cab drivers are approaching the regional transport
office (RTO) (a)/ to obtain identity cards (b)/ after the transport office
intensified action against errant
drivers (c)/ in the last couple of months (d)/ No error (e).
DIRECTIONS (Qs. 31-35): Fill in the blank with most appropriate words
from the given options.
Tibet ______ up images of a mystic land. Snow-capped mountain peaks pierce
the blue sky and fierce chilly winds sweep the rolling grasslands. Maroon-robed
Buddhist monks pray in remote monasteries and _______ horsemen pound the rugged
earth. People in this high plateau perform punishing rituals like prostrating
hundreds of miles in tattered clothes on pilgrimage. Spirits, spells and flying
apparitions are part of the Tibetan world. In short, Tibet remains an exotica.
Such images are largely the result of books by Western travellers and explorers
in the last century, which helped in keeping the mystique alive. And when the
Communist rulers took over Tibet in the 1950s and began _______ Chinese language
and culture on the people, Tibet’s own history started to ______ in the
background. Thus, the only books available in English to Tsering Wangmo Dhompa
as a young girl growing up in India and Nepal as a refugee ________ those
written by Westerners, and so she came to view the country as a forbidden land,
a place where fantasy and fable collaborated against a dramatic backdrop of
mountains, black magic and people with strange customs and appearances.
31. (a) makes
32. (a) sturdy
33. (a) implementing
(e) all of these
34. (a) amplify
35. (a) are
(b) have been
DIRECTIONS (Qs. 36-40): Read the passage carefully and answer the
questions given below it. Certain words/ phrases have been given in bold to help
you locate them while answering some of the questions.
Mobile technology is transforming the global banking and payment industry by
providing added convenience to existing bank customers in developed markets, and
by offering new services to the unbanked customers in emerging markets. While
consumers and governments are keen to adopt mobile technology for
government-to-person (G2P) payments, intermediaries are creating barriers as
they end up losing a good source of income. Any new product for the G2P market
needs to consider the incentives and motivations of all parties involved in the
current value chain. As banks, mobile network operators (MNOs), NGOs and
for-profit firms build new services to seize the opportunity to reach the large
unbanked population, they must take time to understand the needs of customers.
Even within a country, there are distinct differences in customer needs in urban
and rural areas, and across segments. This has the potential to unlock a large
untapped market. This opportunity has attracted several new players ranging from
MNOs and start-ups to companies from adjacent industries such as retail, each
trying its own business model to succeed in this new world. The influx of so
many players and services has created confusion for customers, lack of
coordination among players and limited scale for a single company. History tells
us that after the initial stage of confusion, the dust eventually settles down
as a few winners emerge.
36. What does the author mean by ‘unbanked customer’?
(a) Not having access to the services of a bank.
(b) A person who buys goods or services from a financial institution.
(c) A customer of a specified kind with whom one has to deal.
(d) Both 2 and 3
(e) Other than given options.
37. Which of the following is possibly the most appropriate title for the
(a) Progress on banking
(b) Banking in the future
(c) Mobile banking
(d) Integration between e-commerce firms and banks
(e) Instant banking
38. Which of the following is most SIMILAR in meaning of the word given in
bold as used in the passage?
39. Which of the following is most OPPOSITE in meaning of the word given
in bold as used in the passage? INFLUX
40. Which of the following is/are true according to the passage?
(a) With each passing day, banking is becoming narrower.
(b) Smart users today have round-the-clock access to their bank accounts and
carry their back in their pockets.
(c) Only limited customers can avail all services of bank.
(d) All of the above
(e) None of these
3(a). 4(d). 5(b). 6(d). 7(e). 8(d). 9(b). 10(a). 11(b). 12(d).
13(e). 14(c). 15(a). 16(a). 17(b). 18(c). 19(d). 20(e). 21(d).
22(e). 23(c). 24(a). 25(b). 26(e). 27(d). 28(c). 29(b). 30(e).
31(b). 32(a). 33(c). 34(d). 35(d). 36(a). 37(c). 38(b). 39(e).