(Paper) SBI Clerk 2nd SITTING EXAM Paper - 2011 "Held On 22-11-2009"

(MARKETING APTITUDE / COMPUTER KNOWLEDGE)

1. . The taskbar is located…………………….

A. on the Start menu
B. at the bottom of the screen
C. on the Quick Launch toolbar
D. at the top of the screen
E. None of these

2. Another word for software is……………..

A. input
B. output
C. program
D. system
E. None of these

3. Generally, you access the Recycle Bin through an icon located …………………..

A. on the desktop
B. on the hard drive
C. on the shortcut menu
D. in the Properties dialog box
E. None of these

4. The physical arrangement of elements on a page is referred to as a document’s………………

A. features
B. format
C. pagination
D. grid
E. None of these

5. Where is data saved permanently?

A. Memory
B. Storage
C. CPU
D. Printer
E. None of these

6. Which of the following is not true about computer files?

A. They are collections of data saved to a storage medium
B. Every file has a filename
C. A file extension is established by the user to indicate the file’s contents
D. Files usually contain data
E. None of these

7. What type of computer could be found in a digital watch?

A. Mainframe computer
B. Super computer
C. Embedded computer
D. Notebook computer
E. None of these

8. Which is not a basic function of a computer?

A. Copy text
B. Accept input
C. Process data
D. Store data
E. None of these

9. The……………. is the box that houses the most important parts of a computer system.

A. software
B. hardware
C. input device
D. system unit
E. None of these

10. A………….. is a collection of information saved as a unit.

A. folder
B. file
C. path
D. file extension
E. None of these

11. Peripheral devices such as printers and monitors are considered to be……………….

A. hardware
B. software
C. data
D. information
E. None of these

12. Input, output and processing devices grouped together represent a(n)………………

A. mobile device
B. information processing cycle
C. circuit board
D. computer system
E. None of these

13. Most Web sites have a main page, the………… which acts as a doorway to the rest of the Web site pages.

A. search engine
B. home page
C. browser
D. URL
E. None of these

14. Which of the following system components is the brain of the computer?

A. Circuit board
B. CPU
C. Memory
D. Network card
E. None of these

15. A …………..shares hardware, software, and data among authorized users.

A. network
B. protocol
C. hyperlink
D. transmitter
E. None of these

16. Good marketing requires one of the following…………..

A proper planning
B. good team work
C. good communication skills
D. knowledge of products
E. All of these

17. The main directory of a disk is called the……………… directory.

A. root
B. sub
C. folder
D. network
E. None of these

18. Marketing is a ………………….

A. one day effort
B. team effort
C. one man effort
D. All of these
E. None of these

19. Service Marketing is the same as……………….

A. Transaction Marketing
B. Relationship Marketing
C. Internal Marketing
D. Outdoor Marketing
E. All of these

20. Marketing is influenced by……………….

A. product demand
B. public taste
C. buyer behaviour
D. brand image
E. All of these

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21. Antivirus software is an example of…………………

A. business software
B. an operating system
C. a security utility
D. an office suite
E. None of these

22. Marketing in banks is necessity today, due to…………….

A. Liberalisation
B. Nationalisation
C. Fashion
D. Urbanisation
E. Marketing in banks is not necessary, as banking in India is more than 200 years old

23. The main system board of a computer is called the

A. integrated circuit
B. motherboard
C. processor
D. microchip
E. None of these

24. A(n) backup contains a copy of every program, data, and system file on a computer.

A. restoration
B. bootstrap
C. differential
D. full
E. None of these

25. Marketing helps in…………………..

A. boosting production
B. getting new clients
C. interacting with strangers
D. All of these
E. None of these

26. Computer programs are written in a high-level programming language; however, the human-readable version of a program is called………

A cache
B. instruction set
C. source code
D. word size
E. None of these

27. Marketing of services is resorted……………….

A. manufacturing concerns
B. Insurance business
C. hotels
D. Only A and B
E. Only B and C

28. Marketing is the art of

A. buying more
B. paying more
C. selling more
D. talking more
E. Only A & B

29. Market Share means…………..

A. Share market
B. Share prices
C. IPOs
D. Scope for marketing
E. Share of business among peers

30. A DSA (Direct Selling Agent) is one…………………..

A. Who sells through the Internet
B. Who sells direct to the client
C. Who works on the bank counters
D. Who works in back office set up
E. None of these

31. Internal marketing means……………..

A. Marketing to self
B. Marketing to family members
C. Marketing to the staff members
D. Marketing inside India
E. Marketing outside India

32. A good and effective DSA should…………

A. Copy the competitor company
B. Criticize the competitor company
C. Join the competitor company
D. Be passive
E. Be more effective than the competitor company

33. A DSA helps in………………

A. Boosting direct sales
B. Boosting sales through the net
C. Strengthening Indirect Marketing
D. Strengthening Telemarketing
E. All of these

34. Which of the following statements is correct?

A. Marketing is not required due to globalisation
B. Marketing causes higher expenses and losses
C. Marketing is not required in profit-making companies
D. Marketing sharpens the minds of the employees
E. Marketing is a waste of time in established companies

35. A true marketing mindset requires………………….

A. Control mindset
B. Command mindset
C. Passive mindset
D. Active mindset
E. Inert mindset

36. Modern styles of marketing are……………

A. telemarketing
B. web marketing
C. advertisement on the net
D. e-mails
E. All of these

37. Selling is …………….

A. Different from Marketing
B. A sub-function of Marketing
C. Same as Marketing
D. More than Marketing
E. None of these

38. Good selling skills involve…………………..

A. Patience
B. Perseverance
C. Empathy
D. Knowledge
E. All of these

39. A ‘Lead’ in marketing jargon, means…………………

A. a metal
B. a leash
C. a likely consumer
D. a team leader
E. None of these

40. Innovation means ……………….

A. Inspiration
B. Enthusiasm
C. Compensation
D. Creativity
E. An of these

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